Coronavirus Update – Full Office closure but business as usual

Coronavirus Update – Full Office closure but business as usual

 Following the government’s instructions last night, we have taken the decision to move from our skeleton team operating the office to completely close the office with immediate effect and revert to operating remotely.

It remains business as usual as fortunately we have the facilities to enable all of our members of staff to work remotely with no loss of service.  All of our IT systems are Cloud based and all members of staff have encrypted laptops enabling them to continue to work remotely without any disruption in the service provided, while the office number is diverted to a member of the team.

Should you have any immediate concerns please telephone your financial planner on the mobile numbers previously issued or e-mail and we will come back to you as soon as possible.

However, there is one area we will need your assistance with – POST.

We are hopeful that we will be able to attend the Office each day to pick up and process our post.  However, to avoid any potential delays in actioning your instructions, should you have posted something to us in the last week which we haven’t yet acknowledged I would be grateful if you could telephone or e-mail your financial planner to explain what has been sent. Where possible, if you have documentation that you would normally return by post, if you are able to scan and send this it would be appreciated.

Part of The Henwood Court Community

We are living in unprecedented times and there is little good news at the moment. We will have moments of doubt, and our mental strength will be tested to its limits.

We are entering the eye of the storm, but, in an ironic twist on isolation, it seems that this is the time for community. You are part of the Henwood Court community, don’t be alone with your thoughts, and worries, e-mail us, call us or even zoom us, we are here for you.

We will get through this, be strong and positive for your families and think of the good times we will all have when we get back to normal.

Nick – 07779 611046


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0121 313 1370
The Cruck Barn
20 Country Park View
Sutton Coldfield
B76 1TE