Carmen Riches


At work

As Henwood Court’s financial planning assistant, Carmen strives for the best. Carmen ensures that any client matters are handled promptly, processing new and top-up applications, tracking the progress regularly and providing clear updates to clients directly and to the client service specialist.

Carmen loves working as part of a team that supports and encourages each other and shares their individual knowledge to help one another constantly learn.


At home

When Carmen is not at work, she enjoys walking and enjoying peaceful, beautiful sceneries. In her younger years she played netball for West Midlands county and this is something she would like to take up again as an adult.

Spotlight questions

Getting to know

What do you enjoy most about your job?

The relationships that are formed both with clients and colleagues. We spend so much time at work so it is important to enjoy it. I feel very lucky to look forward to arriving at work.

What motivates you at work?

My motivation stems from our clients; I strive to do the best I can because I believe our ‘professional friends’ deserve this. The end result is not just a satisfied client but a valued and cherished one.

Who inspires you? Why?

My mum; she is a strong, determined and happy person who never lets life get her down. She has inspired me to believe I can achieve anything, and if I don’t, I tried.

Tell us something people may be surprised to learn about you…

During my younger years, I represented the West Midlands in netball and cross country running.

What’s at the top of your bucket list?

Learning to drive! Although I would like to do this sooner rather than later.

contact us

We’re here to help

0121 313 1370
The Cruck Barn
20 Country Park View
Sutton Coldfield
B76 1TE